Frequently Asked Questions
Quick answers for restaurant supply customers
Frequently Asked Questions
Find answers about ordering, Metro Detroit local delivery, pickup, nationwide shipping, returns, business accounts, product compatibility, and fresh produce.
Ordering
What does Wees Express sell?
Wees Express sells restaurant supplies and foodservice products, including disposable cups, compatible lids, straws, food packaging, takeout containers, bags, wraps, liners, janitorial supplies, condiments, beverages, and fresh produce for local delivery where available.
Can I search by SKU or product name?
Yes. Use the site search to look for product names, SKUs, brands, sizes, capacities, materials, or common terms like clear cups, smoothie cups, takeout containers, portion cups, gloves, or trash bags.
Do you help match cups and lids?
Yes. Product pages and collection pages are being improved with compatibility information. If you are unsure which lid fits, contact us before ordering.
Local delivery and pickup
Do you offer Metro Detroit local delivery?
Yes, local delivery may be available for qualifying orders in Metro Detroit and Southeast Michigan, including Dearborn, Detroit, Dearborn Heights, Livonia, Canton, Taylor, Allen Park, Westland, Farmington Hills, Southfield, Novi, Warren, Sterling Heights, Ann Arbor, and nearby areas.
Is next-day local delivery available?
Next-day local delivery may be available for qualifying local orders. Contact Wees Express for current eligibility, minimums, and timing before placing urgent orders.
Is pickup available?
Saturday pickup is available by arrangement only. Please contact us before arrival. Sunday is closed.
Shipping
Do you ship nationwide?
Yes. Eligible restaurant supply products can ship nationwide. Shipping options depend on product size, weight, destination, and availability.
Do large orders ship by freight?
Large, heavy, bulky, or pallet-size commercial orders may require freight shipping. Contact us if you are ordering larger case quantities for a business.
Business accounts
Do you work with restaurants and foodservice businesses?
Yes. Wees Express works with restaurants, cafes, coffee shops, smoothie shops, nutrition clubs, food trucks, caterers, schools, offices, markets, and other commercial customers.
Can I request business pricing or recurring ordering help?
Visit Business Account Setup or contact us for help with larger or recurring supply needs.
Returns and order issues
What should I do if something is wrong with my order?
Contact us as soon as possible with your order information, product details, and photos if available. Keep packaging until the issue is reviewed.
Where can I read the return policy?
Read the Returns & Refund Policy page and the official Shopify Refund Policy.
Fresh produce
Do you offer fresh produce?
Fresh produce is part of the local delivery program where available. Review Fresh Produce & Local Delivery for current shopping paths.
Helpful links
Shop Cups, Lids & Drinkware, Food Packaging, Janitorial & Sanitation, Fresh Produce & Local Delivery, or contact the team.
