Returns & Refund Policy
Clear help when something is not right
Returns & Refund Policy
If there is an issue with your order, contact Wees Express as soon as possible so we can review the item, order details, and the best next step.
Start with support
Email weesexpress@gmail.com or call 313-429-3160 with your order details.
Keep packaging
Please keep the product, case packaging, labels, and photos until the issue is reviewed.
Foodservice exceptions
Some food, safety, perishable, opened, used, or special-order products may not be returnable.
Official policy
Review the store Refund Policy for the full current policy terms.
Before sending anything back
Please contact us before returning a product. Restaurant supply orders can include disposable packaging, foodservice items, fresh produce, safety products, and commercial case goods that may have different return requirements.
Damaged, incorrect, or missing items
If your order arrives damaged, incorrect, or missing an item, contact us with your order number, product name, photos if available, and a short explanation. We will review the issue and help determine the next step.
Fresh produce and perishable products
Fresh produce and other perishable items are handled differently from standard packaged restaurant supplies. Contact us immediately if there is a concern with a local delivery order.
Nationwide shipping concerns
For shipped orders, carrier timing, damage, and freight handling may affect the review process. Keep all packaging and contact us quickly so the issue can be documented.
Need help with an order?
Visit Contact Us for phone, email, business hours, pickup information, and the contact form.